Vehicle Specification and Ordering Consultant Job at LeasePlan – 3.7 Remote
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
Researches and stays abreast of new vehicle models, order to delivery timeframes, build out dates, ship thru specifications, and industry news.
Understands a weight analysis when determining upfit, and how this affects the category of vehicle to order/purchase for the job duty.
Has knowledge of DOT, FASB, state/local, and organization regulations.
Builds and reviews vehicle specs with utmost attention to detail and send to client for documented approval.
Works with relevant partners/vendors to help create solutions for clients as appropriate based on project requirements.
Communicates vehicle selector list articulately directly to clients and is prepared for any discussion and/or questions that may arise.
Creates processes/plans that will provide a seamless process for client from placing order to delivery.
Leads employees through goal setting, performance, and talent management, and provides effective performance feedback.
Fosters a team environment focused on WOWing clients by setting and exceeding service delivery expectations.
Supports and coaches Vehicle Delivery Specialists I and II by answering questions and sharing job knowledge.
Responsible for all escalations which includes research and regular follow up of status information to all parties involved.
Designs targeted strategies to plan, evaluate and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
Attends meetings on behalf of your direct management team to learn more about the business and how Vehicle Delivery impacts others.
Builds rapport with our vendors to ensure a solid partnership with LeasePlan.
Monitors systems and reports challenges to management immediately.
When system enhancements are rolled out, be the advocate to allow for a seamless transition for the team/business/clients/drivers/vendors.
Engages in projects when assigned by providing constructive feedback and ideas.
Updates vendor information which may include fees, contact information, address, services offered, ETC.
Meets KPI measurement goals associated with managing queues, Service Cloud cases, Ops losses, escalations, ETC.
Flexibility to adapt to team, client, and the departmental needs.
Must contribute toward creating and refining SOPs and processes to improve expected outcomes, streamline workflows, mitigate operational losses, and positively impact the customer experience.
Provide oversight and direction to the employees in the operating unit in accordance with the organization’s policies and procedures.
Identifies development opportunities and manages self-growth.
Other duties and responsibilities as assigned.
Innovate – Approach issues with a broad perspective and a global lens, zoom out. Pay attention to what the customer wants to generate ideas and improve or replace and service the needs of (digital) customers internally as well as externally. Adopt, learn and apply new technologies and processes.
Be business and Tech Savvy – Anticipate and adapt to current and future developments in and outside the organization. Develop compelling strategies enabling the organization to achieve ambitions and goals.
Learn – Actively learn through experimentation when tacking new problems, drawing on past successes and failures.
Be Authentic – Act with integrity, showing consistency, be credible, be honest and authentic. Use feedback and reflection to understand personal strengths and development areas. Actively seek new ways to grow and be challenged.
Build Relationship – Build partnerships and work collaboratively with others. Settle conflict situations with a minimum of noise.
Leadership Responsibility: This position has no leadership responsibilities.
Work Environment: This position has flexibility for remote work.
Position Type/Standard Schedule: This is a Full-time position and hours of work are Monday through Friday; 8:30 a.m. to 5 p.m.
Travel: No travel is expected for this position
Education & Experience
4-year college degree or equivalent work experience in the fleet management industry.
Minimum of 6-8 years (cumulative) in Automotive / Fleet and IT industries. Minimum of 3 years experience with truck and upfit spec’ing strongly preferred.
Experience in Remarketing or Customer Service operations, is a plus.
Excellent computer skills & familiarity with various software programs. Demonstrated database and data analysis knowledge and skills.
Independent, critical thinker with strong analytical and communication skills. Detail oriented with the ability to multitask. Problem solver, self-motivated.
Process improvement orientation a must.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Careers at LeasePlan
LeasePlan operates across 29 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility so our customers can focus on what’s next.
We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.
About the Company
Company: LeasePlan – 3.7
Company Location: Remote