Service Trainer /Customer Service -Automotive Dealership Job at PBS Systems – Calgary, AB

In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
PBS Software is a true windows-based platform which integrates with our own suite of mobile apps; boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.

The Role: *
As a Software Trainer / Customer Service you will provide excellent training to our new and existing customers of our software by assisting clients during development, install and training process of their new dealership software. You will be assisting the customer with on site new software install training as well as on line and on the phone support.
The ideal candidate is organized, customer service oriented and is a self-starter, will have a passion for technology, thrive on a changing landscape and will have experience in the Service area of a dealership.
This is an entry-level position at PBS Systems that provides you with the opportunity to expand your knowledge in a growing and established company.
Based in our Calgary office, this role is performed in a call center environment and requires travel to clients sites in Canada, US or the Caribbean.

This is *_not a remote work*_ opportunity._

Job Responsibilities: *

  • Provide excellent dealership software training support to our customers in the Service module of our software
  • Support and troubleshoot issues by phone or email
  • Write up tickets and investigate issues that arise
  • Be able to fulfill data requests and communicate those setups to internal and external customers
  • Escalate issues to the corresponding teams
  • Work with internal staff to help investigate or find answers for those who are on-site
  • Maintain documentation and update processed change within installs and data transfers
  • Responds to both internal and external support requests in a timely manner
  • Assists the install teams in implementing the new software at the dealership’s service department or remotely
  • Be able to talk about and navigate our DMS Software to provide customer assistance
  • Provide ongoing training on the software and different disciplines within the company
  • Keeps users informed about their escalations/incident’s status at agreed intervals
  • Travel required


  • Experience in the Service area of a dealership
  • 1-2 years previous experience in the automotive industry or dealership environment
  • Computer proficiency in Microsoft Office Suit – web
  • Superior communication skills
  • Excellent customer service skills
  • Problem solving and troubleshooting skills
  • Strong documentation abilities
  • Effective time management and organization
  • Strong multi-tasking and prioritization
  • Willingness to commitment to an ongoing system of education and cross-training
  • Available to TRAVEL about 50% of the time
  • High School Diploma

What we offer: *

  • Exciting work environment and product
  • Full technical support and training
  • Full time permanent role
  • Competitive base salary
  • Benefits and incentives
  • Growth opportunities

PBS Systems is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law._

Disability Assistance_ (Requests on your application status will not receive replies.)_
PBS Systems is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] In your email please include a description of the specific accommodation you are requesting and the Job Title of the position for which you are applying.

At PBS Systems we thrive on inspiring pride among our team members and envy among our competitors.
Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance.
To keep growing and building on our success we look for like-minded individuals to join our team.
Bring your passion, energy and experience.
We will give you the training, support and encouragement to succeed.


Job Type: Full-time

About the Company

Company: PBS Systems –

Company Location:  Calgary, AB

Estimated Salary:

About PBS Systems -