Service Advisor Jobs in Glasgow – Scotland – UK at Western Commercial Glasgow

Title: Service Advisor

Company: Western Commercial Glasgow

Location: Glasgow – Scotland – UK

Type: Full Time

Category: Customer Service/Help Desk, Automotive

Service Advisor

Western Commercial Glasgow

Salary up to £24,000 DOE + OTE up to £29,000

Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world’s best loved brands. If you haven’t already, please browse around our company website and immerse yourself in our company’s history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western!

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 37 sites with just over 1500 employees. What does the job entail? To greet customers in a courteous and efficient manner, both in person and by telephone

To assess the customers’ needs and requirements

To advise on service and/or repair requirements and sell additional products and services

To maintain up-to-date knowledge of vehicle service, repair and warranty policies and product changes.

To supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved

To accurately record and communicate customer work instructions to the Workshop Controller / Technician

To monitor progress in workshop to ensure promised delivery times are metTo load the workshop to the optimum level

To contact customers for authorisation if additional work is necessary

Prepare and present invoices and obtain payment

Maintenance of customer record system and use to follow up customers

Deal with customer complaints as prescribed, within authority limits and review with manager

Maintain reception area to a high standard, ensuring displays, prices, etc. are current

To monitor job status against required completion times in conjunction with Workshop Controller.

To communicate with the Workshop Controller when completion time will or will not be met and inform the customer in good time.

Maintenance of customer records and use to follow up customers

Must becomfortable upselling extra work and have an understanding of the motor /HGV industry

Assistance with any other task as directed What are we looking for? Excellent communication skills

Good interpersonal skills and team orientation

Results orientated

Problem solving and decision making skills

Quality & reliability

Influencing and negotiation skills

Commitment, self-awareness and assertiveness

Committed to providing high quality work

Ability towork to deadlines

PC literate In addition we offer first class employee benefits scheme such as:
Employee discount scheme with 1600 high street/online retailers

Option to staff savings scheme

Cycle to work scheme

Excellent discounts on new and used car purchases

Company pension
30 days annual leave which increases with length of service

Training/Career development

Family days outLife assurance

Staff Intro referral scheme


About Western Commercial Glasgow